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Quality Director
Tulsa / Kansas City / Longview, OK / MO / TX · ManufacturingOur client is a leading U.S.-based manufacturer of premium commercial and industrial HVAC equipment, they have requested us to search for a seasoned Quality Director to lead all quality efforts in one of their Business Units, position can be located in Tulsa OK, Kansas City, MO, Longview TX, or Redmond, OR, relocation assistance available.
SUMMARY
The Business Unit Quality Director is responsible for leading all quality performance, execution, and results within an assigned Business Unit. This role ensures that quality is fully integrated into daily manufacturing operations, driving measurable improvements in product quality, operational performance, and customer satisfaction. This leader translates enterprise quality systems and standards into effective plant-level execution, ensuring alignment with Lean manufacturing principles and business objectives. The Director partners closely with Operations, Supply Chain, and cross-functional leaders and drive a proactive quality culture.
RESPONSIBILITIES
REQUIREMENTS
Abilities, Skills and Knowledge:
SUMMARY
The Business Unit Quality Director is responsible for leading all quality performance, execution, and results within an assigned Business Unit. This role ensures that quality is fully integrated into daily manufacturing operations, driving measurable improvements in product quality, operational performance, and customer satisfaction. This leader translates enterprise quality systems and standards into effective plant-level execution, ensuring alignment with Lean manufacturing principles and business objectives. The Director partners closely with Operations, Supply Chain, and cross-functional leaders and drive a proactive quality culture.
RESPONSIBILITIES
- Lead all quality performance for the Business Unit, with accountability for key metrics including External and Internal Defects per unit, Cost of Poor Quality (COPQ), and overall customer quality performance
- Provide leadership and direction to site Quality Managers and teams, Partnering with Site Leaders ensuring consistency and accountability across all locations
- Partner with Operations leadership to embed quality into daily production processes and drive defect prevention
- Lead response to customer complaints, escalations, and warranty issues, ensuring timely resolution and prevention of recurrence
- Drive disciplined problem-solving using root cause methodologies (e.g., 8D, A3) to eliminate systemic issues
- Ensure effective execution of enterprise Quality Management System (QMS) standards at the plant level, including audits, document control, and CAPA processes
- Partner with the Director of Quality Systems to implement system improvements and provide feedback on effectiveness and usability
- Collaborate with Supply Chain and Supplier Quality to improve incoming material quality and supplier performance
- Monitor and analyze quality data to identify trends, risks, and improvement opportunities across the Business Unit
- Build and develop high-performing quality teams, strengthening capabilities in problem-solving, data analysis, and Lean quality practices
- Foster a culture of accountability, continuous improvement, and customer-focused quality.
REQUIREMENTS
- Bachelor’s degree in engineering, Quality, or a related field (Master’s preferred)
- 10+ years of progressive experience in manufacturing quality leadership
- 5+ years of experience leading quality across multiple sites in a matrix organization.
- Automotive, HVAC or similar manufacturing industry experience preferred
- Proven track of operational quality improvement, driving problem solving, visual management while developing teams on the shop floor.
Abilities, Skills and Knowledge:
- Strong knowledge of Lean manufacturing principles and their application to quality
- Demonstrated expertise in root cause analysis and structured problem-solving methodologies
- Proven ability to influence and lead cross-functional teams in a matrixed environment
- Strong business acumen with the ability to connect quality performance to operational and financial outcomes
- Dynamic, driven and can-do mindset.